Size Guide
Return Policy
Shipping Policy
Once your order has been dispatched, UK standard delivery service can take between 3-5 working days to be delivered from the date of despatch. Your tracking information will be sent via email once your order is processed. We recommend you use your tracking number to get the most up to date information on where your parcel is.
UK Standard Delivery 3-5 Days - £3.99 Tracked
EU Standard Delivery 3-7 Days - £9.99 Tracked
In busier periods it can take a bit longer to dispatch your order. We will do our best to reach out to customers on the delay, however please don't hesitate to get in touch with our customer service team at info@oneoffapparelltd.com if you require any further assistance.
For EU Customers;
Will my parcel be charged customs and import charges?
Usually, orders sent to EU mainland addresses aren't subject to customs or import charges, but each country works differently.
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You'll be contacted by our delivery partner by SMS or email regarding any import and duty charges that you need to pay.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
OneOff Apparel Ltd has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. If you don't agree with duty charges presented to you, please contact the carrier.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
OneOff Apparel Ltd is not able to pay these charges for you or refund any of these charges. If you have any queries, please get in touch with our team for any assistance.
About us
OneOff Apparel was founded in 2019 after being created as a college project, with the mindset to produce high quality, sustainably sourced organic garments, that make the product look & feel ‘one of a kind’.
OneOff is built on creativity and passion for clothing, the attention to detail, the fabrics we use and designs we produce, set a clear path for the brands standard.
Our newest capsule Essentials Co, is the spine of our brand, which allows basics to be a daily essential, with clean silhouettes, minimal branding, comfort and responsible fashion in mind. Whilst having ownership and creating a strong brand identity through the quality and organic garments that we sell.
OneOff has set out to be sustainable and lean into longer lasting products that will age with you, sustainable products have been at the fore front for us in this ever changing climate that is fashion, and we want to champion this as a brand.
Even designing new range without swing tags and inner labels makes a huge difference. We have made major efforts as a small and upcoming brand, to remain true to our routes. We want our garments to last, Organic Cotton allows us to achieve this whilst promoting better practice, helps farmers that have switched over to Organic farming with cuts out chemicals which is better for customers who will wear our products.
We want to be a brand for everyone and let people show their style, community is at the heart of OneOff and we champion that.
Responsible Fashion is Our Goal, You are Part of Something Great.